Please help us maintain our high standard of quality service by answering our short survey.
 
After each question or comment, just click on the desired response or fill in the short blank.
 
First and Last Name*
Any corrections in your contact information?
1. Purpose of visit:
Equipment Installation / Replacement
Service / Repair / Maintenance
2. Phone Appointment Setter was courteous, friendly and polite:
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
3. Professional Appearance of the Technician:
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
4. Professional Appearance of Vehicle, Etc.:
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
5. Did the Service Technician arrive in a timely manner?
Yes No
6. If not, did you receive a call to inform you of his arrival status?
Yes No
7. Did the Technician identify himself?
Yes No
8. Technician's Name:
9. Courtesy and friendliness of the Technician:
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
10. How would you rate the Technician's knowledge about our products and services provided?
Very Knowledgeable
Somewhat Knowledgeable
Neutral
Very Little Knowledge
No Knowledge
11. Did the Technician answer all your questions?
Yes No
12. Were options to improve/repair your system addressed?
Yes No
13. Did the Technician explain the service to be performed?
Yes No
14. Did the Technician keep the work area neat, cleaning up after himself when finished?
Yes No
15. Did the Technician wear protective booties over his shoes?
Yes No
16. Was the Technician helpful in explaining the condition of your system?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
17. Was the temperature measured at the grill or plenum?
Yes No Don't know
18. Were the benefits of the Maintenance Agreement explained?
Yes No
19. Was the work completed in a timely manner?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
20. Were the issues resolved to your satisfaction?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
21. What was your overall satisfaction with the level of service provided?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
22. How likely would you be to recommend Coolair Conditioning to a friend or relative?
Very Likely Likely Maybe Never
23. How did you hear about us?
Radio
TV
Google
Craigs List
News Press
Friend or Family
Mailed Materials
Saw Coolair Truck
Yellow Pages
I was an existing customer
If Yellow Pages, which book?
If none of the above, how did you hear about us?
Please share any additional comments or describe in your own words your overall experience (for example, what you thought Coolair Conditioning did exceptionally well, or what we could have done better).
You are VERY IMPORTANT to us at Coolair. We value your input and strive to constantly be improving our service to you. Thank you for taking the time to share your experience with us.
 
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